What is repairophobia, you ask? It is the fear of auto repair. I read this term just the other day and said to myself, “Yes, it is about time it had a name!” What are the reasons consumers have this dreaded condition?
- Many consumer news reporters love to feature a certain shop or auto repair chain routinely ripping drivers off. They go under cover and take a well-maintained vehicle into the shop and then share with the public the long list of repair items the shop claims are needed. This hurts all auto repair shops, not just the culprit who apparently can’t earn enough money being honest. The majority of auto repair shops are honest, hard working individuals. The con artists are few and far between.
- Consumers are worried that they won’t have enough money if they take their vehicle in for routine maintenance and the service advisor informs them they need a repair as well. They hadn’t budgeted for more than the routine service. Always ask for a price before you tell any shop to proceed with a repair. If you can’t afford to have it done right then, tell them you will have to come back at another time.
- Consumers may be pressed for time and don’t won’t to be without their vehicle for very long. Even if the shop offer rides to and from home or work, they like the convenience of having their ride ready to go when they are.
- Consumers aren’t experts in auto repair! They may be highly intelligent individuals, but this isn’t their area of expertise. Ask the service advisor to explain what is needed in layman terms. If they start spouting off phrases you don’t understand, tell them. It is up to them to make you feel comfortable. If you are at the shop when they are explaining, tell them to show you. If you are on the telephone, get an explanation you feel good about.
Our job is to take the phobia out of auto repair. You can count on us!