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Vehicles Vulnerable to Hacking

Posted on 02/20/2018

We at Fairway Auto Repair love cars and it is also how we make our living.  This is why you can count on us to stay up-to-the minute on all things involving cars.  When the FBI and the U.S. National Highway Traffic Safety Administration recently said motor vehicles are increasingly vulnerable to hacking, we took note and wanted to share it with all our friends in Phoenix!

What is one of the many advantages of a connected car?  Software updates that a driver simply downloads.  Imagine receiving an email update for your vehicle and instead of it being legitimate, the links are taking you to a malicious website/software.  All this “connectivity” makes us vulnerable to those who want to use it for bad. 

Most of the time, being aware of the possibility is helpful.  Know who has access to your vehicle’s information.  We password protect our smart phones, laptops and other devices and are very wary of giving this information to just anybody.  We need to be just as concerned who has this information when it comes to our cars.

This is why in future it will be very important to choose an auto repair facility wisely and stick with them.  You have to take your vehicle to a trusted source and not just take it here for an oil change, there for a brake job and still somewhere else for cooling system services. 

When it comes to recalls, we at Fairway Auto Repair suggest you regularly visit the U.S. National Highway Traffic Safety Administration (NHTSA) site http://ww1.nhtsa.com/ to get the latest information.  This will let you know if the “update” information you are given is legitimate or just a ruse to make you vulnerable to a hacking. 

Hacking is serious business and can of course cause annoyances but even worse, it can cause accidents and serious injuries. 

Stay safe, Phoenix!  Fairway Auto Repair is here to help!

Your Car Needs Love Too!

Posted on 02/13/2018

This Valentine’s Day show your car some love!  Just think of all they do for you!  They get driven in all kinds of weather.  They sit out waiting for you in less than ideal conditions.  They get splashed with grime from treated roads and even goo from road construction.  This Valentine’s Day show your car you care!

  • Start your car’s day with a pick-me-up.  Make sure all the fluids are topped off.  If it is overdue for an oil change, this is the time to make sure it is pampered with a lube, oil and fresh new filter!
  • Nothing says you really care like a complete bumper to bumper inspection.  It doesn’t take much time and your technician can determine the state of your car’s health. 
  • After your car has been serviced, head to the spa (a.k.a. car wash) and give it the works!  It will feel better and look better! 
  • Depending on your habits, sometimes cars are filled with drink cups and drive thru bags.  Remove the trash!
  • Vacuum its carpets and make sure the floor mats are cleaned too!

Ahhhhh…your car feels better now!

Transmission Service Explained

Posted on 02/06/2018

Simple wear and tear can take its toll on your transmission. Over time the additives in the transmission fluid can be depleted and the transmission fluid will become oxidized and contaminated. This means the fluid may not lubricate properly and cause the internal parts to wear prematurely, shortening the life of your transmission.

I’m often asked, “How much should it cost and how often should I service my transmission? ”The automotive industry has no published standards for servicing a transmission. This is sad but true. The only guideline is the owner’s manual from the manufacturer. Some car company’s say never service the transmission, while others have specific intervals.

In general, we suggest the time to service your transmission is 50,000 miles on an average car, however, some cars will go longer intervals and some shorter, that is why I recommend you find a shop you trust and let them help you find a service track that fits your needs and driving style.

Cost can range from $149.95 for a service, while others are at $300.00 or more at times.  The type of car, type of fluid, type of transmission (there are CVT, constant velocity transmission that take very specific fluid) must be factored in. Most new cars have five, six, seven and even eight gears now and the wrong fluid will destroy these transmissions and possibly void the warranty.

When you ask for a transmission service or one is recommended by your service provider, here is a list of ways a transmission can be serviced.

1.  Automatic Transmission Fluid Exchange (replace all or some of the fluid) This can be dangerous, due to the fact that the filter is NOT changed, only the fluid.

2.  Automatic Transmission Fluid Drain & Fill (remove a drain plug and replace a small amount of fluid) again, this has no filter change included.

3.  Automatic Transmission Filter Replacement (remove the transmission pan and replace the filter and some of the fluid)

4.  Automatic Transmission Fluid Exchange & Filter Replacement (remove the transmission pan and replace all the fluid)

Note: not all transmissions have a replaceable filter, so be sure to ask you service provider which option is best.

Type of fluid is another concern. At last count I have 25 different transmission fluids alone, costs ranging from $3.99 a quart to a Jaguar fluid that is $25.99 a quart.  Any transmission fluid will work in a transmission, but the wrong type of fluid will shorten the life significantly. So how do you know if you’re getting the correct fluid installed? You have to trust your service person to use the car specific fluid. It is truly “buyers beware” so I recommend getting educated about your car and type of transmission fluid. It is a good idea to be knowledgeable about all other fluids that are used in your car. Build a relationship with your car care provider and use common sense and your transmission will last for a long time.

If the price seems too good to be true, yep, it most likely is. 

Your Vehicle Warranty

Posted on 01/23/2018

Do I Have To Use A Dealer To Keep My Warranty In Effect?

When a customer buys a new car, they are always concerned that if they keep coming to my shop for routine maintenance and repair it will void the warranty! I always tell them to relax because the FTC (Federal Trade Commission) the nation's consumer protection agency says NO! It is illegal for a dealership to even suggest that they might deny your warranty coverage because your routine maintenance and repair is done by an independent repair shop!

Oil changes, fluid exchanges, tire rotations, brake pads, belt and hose replacements and other services are considered "routine" maintenance and are essential to keep your car running well for years to come. A complete list of these services can be found in your owner's manual.

Customers also are concerned that the use of aftermarket parts may void their warranty. This will not void your warranty and you can even use recycled parts and your warranty will still be good! The Magnuson-Moss Warranty Act states emphatically that it is illegal for a manufacturer or dealership to void your warranty because you chose to use an aftermarket or recycled part.

The only time a dealership or manufacturer can deny you coverage is if the following occurs:

 -A part was improperly installed and caused damage

-If the aftermarket or recycled part was defective and caused other parts to be damaged

Keep in mind that if these two things should occur the dealership or manufacturer must demonstrate or prove that this did, in fact, cause damage.

We always encourage our customers to keep a record of all services/repairs but if you fail to do so, or have misplaced them, rest assured that we have those records should you ever need them.

 We are always here for you!

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